This Shipping Policy explains how NUMOYA processes and ships customer orders.
1. Order Processing Time
Orders are typically processed within 24–48 business hours after payment is confirmed.
Orders are not usually processed on weekends or public holidays. During high-volume periods, promotions, or holiday seasons, processing may take longer.
2. Shipping Confirmation
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Please allow time for tracking updates to appear after the carrier receives the package.
3. Shipping Rates
Shipping rates may vary based on:
Order value
Shipping destination
Shipping method
Promotional offers
If free shipping is available, it will be shown at checkout or advertised on the website.
4. Estimated Delivery Time
Estimated delivery times vary by destination and carrier.
Delivery may be affected by:
Carrier delays
Customs processing
Weather conditions
Holidays
Incorrect shipping address
High order volume
Remote delivery locations
Delivery dates are estimates only and are not guaranteed.
5. Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an address mistake, contact us immediately. If the order has already been processed or shipped, we may not be able to update the address.
NUMOYA is not responsible for lost or delayed orders caused by incorrect or incomplete addresses.
6. Lost or Delayed Packages
If your tracking shows that the package is delayed, please allow additional time for the carrier to update tracking.
If your package appears lost, contact our support team and we will help investigate with the carrier.
7. Delivered but Not Received
If tracking shows delivered but you did not receive the package:
Check around your delivery location
Ask household members or neighbors
Contact your local carrier
Confirm that the shipping address was correct
If you still cannot locate the package, contact us for assistance.
8. International Shipping
International orders may be subject to customs duties, taxes, import fees, or local charges.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Customs delays are outside our control.
9. Damaged Packages
If your package arrives damaged, contact us within 7 days of delivery with photos of:
The damaged packaging
The product
The shipping label
Any visible defects
We will review the issue and provide an appropriate solution.
10. Order Tracking
You can track your order through the tracking link sent by email or through the Track Your Order page on our website.
11. Contact Us
For shipping questions:
Email: support@numuyabrush.com
