At NUMOYA, we want you to feel confident when ordering from us. Please read our refund and return policy carefully before making a purchase.
1. 30-Day Risk-Free Trial
We offer a 30-day risk-free trial for eligible orders. This gives you time to try the NUMOYA GoBrush Pro at home and decide whether it fits your styling routine.
If you are not satisfied, you may request a return within 30 days of delivery.
2. Return Eligibility
To be eligible for a return:
The return request must be made within 30 days of delivery.
The item must be returned with all included accessories.
The product should not be damaged due to misuse, neglect, or improper handling.
Proof of purchase or order number is required.
Items must be returned to the address provided by our support team.
3. Non-Returnable Items
The following items may not be eligible for return:
Items returned after the 30-day window
Products damaged by misuse or accidental damage
Items missing major parts or accessories
Gift cards or final-sale promotional items
Items returned without contacting support first
4. How to Start a Return
To start a return, contact us at:
Email: support@numuyabrush.com
Please include:
Your full name
Order number
Email used at checkout
Reason for return
Photos or videos if the item arrived damaged or defective
Our support team will review your request and provide return instructions.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. NUMOYA is not responsible for returns lost in transit.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos or videos of the issue.
Once verified, we may offer one of the following:
Replacement
Store credit
Refund
Another appropriate resolution
7. Refund Processing
After we receive and inspect the returned item, we will notify you whether your refund is approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
8. Order Cancellations
Orders are processed quickly. If you need to cancel an order, contact us as soon as possible.
If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after delivery.
9. Exchanges
We may offer exchanges for defective, damaged, or incorrect items when available. If the item is out of stock, we may offer a refund or alternative solution.
10. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us.
11. Contact Us
For return and refund support:
Email: support@numuyabrush.com
